Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Custom orders are exempt from returns or refunds.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

In order to qualify for a refund or return, goods must be bought directly from Wholehearted Toys (and not one of our suppliers).

We do not offer any form of refund or return on our downloadable resources.

Refunds

We do not offer refunds, however if there is something defective with our toys, we will happily exchange for the same product or offer credit to the total of the product price, to be spent at our online store.

Workshop Refunds: If we have to cancel a workshop, a full refund will be offered. If a participant cannot attend a workshop and fails to give enough notice (72hours), we unfortunately cannot offer a full refund, due to having to cover material costs etc. Instead, we are happy to offer them a spot at a future workshop.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {wholeheartedhello@gmail.com} and send your item via The Courier Guy Pudo lockers (Sasol Kleinmond)

Shipping returns

To return your product, you should mail your product via The Courier Guy Pudo lockers (Sasol Kleinmond)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at { wholeheartedhello@gmail.com } for questions related to refunds and returns.